Privacy Policy
1. Who we are
Property Acquisition Partners Ltd ("we", "us", "our") is a property buying and acquisition service. This policy explains how we collect, use, and protect your personal data when you use our website or services.
Registered office: 8 Graylands, Theydon Bois, Essex CM16 7LB
Company registration number: 17388728
ICO registration number: ZC271355
2. What data we collect
We collect personal data that you provide directly to us, including:
- Full name, email address and phone number, when you book a consultation, make an enquiry, or submit a referral
- Information about your property search, such as budget, preferred locations, timeline and finance position, shared during consultations
- Correspondence between you and our team, including emails, call notes and messages
We do not knowingly collect any special category data (such as health or financial hardship details) unless you choose to share it with us directly in the course of our service.
3. How we use your data
We use your personal data to:
- Provide and manage our property search, negotiation and acquisition services
- Arrange introductions to trusted third parties, such as mortgage brokers and conveyancing solicitors, where you have asked us to
- Communicate with you about your booking, enquiry or ongoing instruction
- Meet our legal and regulatory obligations, including anti-money laundering checks
- Improve our services, with your consent where required
Our legal basis for processing this data is primarily performance of a contract (or steps toward one) and our legitimate interest in running our business effectively, alongside your consent where applicable.
4. Who we share your data with
We may share your data with:
- Trusted mortgage brokers and conveyancing partners, but only where you have asked us to make an introduction
- IT and hosting providers who help us run our website and store data securely
- Regulatory bodies or law enforcement, where we are legally required to do so
We do not sell your personal data to third parties.
5. How long we keep your data
We retain personal data for as long as necessary to provide our services and meet our legal obligations. As a general guide, we keep client records for 6 years after the end of our relationship, in line with our regulatory and tax record-keeping requirements.
6. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data, in certain circumstances
- Restrict or object to how we process your data
- Request that your data be transferred to another provider
To exercise any of these rights, contact us at info@propertyap.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
7. Cookies
Our website's use of cookies is covered separately in our Cookie Policy.
8. Data security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
9. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a new "last updated" date.
10. Contact us
If you have any questions about this policy or how we handle your data, please contact us at info@propertyap.co.uk or 01992 283230.